Effective Date: January 1, 2025
At Arcane Nutrients, we are committed to providing you with premium products and a seamless customer experience. This page outlines our Refund and Shipping policies. By placing an order with us, you agree to the terms outlined below.
Shipping Policy
Order Processing Times
We strive to process all orders promptly. Orders are typically processed within 1-3 business days after your purchase. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
We offer the following shipping methods for domestic orders:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Priority Shipping (1-2 business days)
Shipping Costs
Shipping costs are calculated based on the size of your order, delivery location, and chosen shipping method. You will see the final shipping cost during checkout before confirming your purchase.
- Free Standard Shipping on orders over $50 within the United States.
- International shipping rates apply for orders outside the United States.
Tracking Your Order
Once your order has been shipped, you will receive an email notification with tracking information. You can track your shipment directly through the carrier's website using the provided tracking number.
Delivery Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by the carrier or factors outside of our control (e.g., weather conditions, customs delays for international orders). If your order is delayed, please contact us, and we will assist you in resolving the issue.
Incorrect Address
Please make sure your shipping address is accurate before completing your order. Arcane Nutrients is not responsible for orders that are delayed, lost, or undeliverable due to incorrect or incomplete shipping information provided by the customer.
Refund and Return Policy
At Arcane Nutrients, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy. Below are the details of how our refund and return process works:
1. Returns
You may return unused and unopened products within 30 days of receiving your order for a full refund or exchange. To initiate a return, please follow these steps:
- Contact our customer service team at support@arcanenutrients.com to request a return authorization (RA) number.
- Provide your order number and a brief explanation of the reason for the return.
- Once we approve the return, we will provide you with detailed instructions on how to return the product.
2. Refund Eligibility
To qualify for a refund, the following conditions must be met:
- The product is returned within 30 days of delivery.
- The product is unopened, unused, and in resalable condition.
- The original receipt or order confirmation is provided.
- The product is returned in its original packaging.
Please note:
- Opened products (including Lion’s Mane Gummies or any other supplements) are not eligible for a refund unless there is a quality or shipping issue.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged product).
3. Refund Process
Once we receive and inspect your returned product, we will process your refund. If your return is approved, the refund will be credited to your original payment method within 5-10 business days. Please note that it may take additional time for the refund to appear on your bank statement or credit card, depending on your payment provider.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at support@arcanenutrients.com with your order number and photos of the damaged item. We will assist you with a refund, replacement, or exchange at no additional cost to you.
5. Exchanges
If you would prefer to exchange your product for a different item, please contact us to arrange the exchange process. Exchanges are subject to product availability and pricing adjustments.
International Orders
We currently offer international shipping to select countries. Please be aware of the following:
- Shipping Times: International shipping may take longer than domestic shipping, and estimated delivery times will vary depending on your location.
- Customs Duties and Taxes: Customers are responsible for any customs duties, taxes, or fees associated with international orders. These fees are determined by the destination country and are outside of our control.
- Returns: Due to the nature of international shipping, we do not cover return shipping costs for international orders unless the product is damaged or defective. We recommend contacting your local postal carrier for assistance in case of delivery issues.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to cancel or modify the order. If your cancellation request is received before shipment, we will gladly cancel the order and issue a full refund.
Contact Us
If you have any questions about our Refunds and Shipping Policy, or if you need assistance with a return or shipping issue, please don’t hesitate to contact us:
Arcane Nutrients
Email: support@arcanenutrients.com
Phone: 1800 555-5555
Address: 123 Some Street Riverside, CA 92550
We’re here to help and want to ensure that your experience with Arcane Nutrients is positive. Thank you for choosing us as your source for premium wellness products.
